Geez, talk about obsessed... 0

Posted by dburkes Friday, May 23, 2008 14:31:00

The 3G iPhone rumors keep going strong, but, man, some people have too much time on their hands

Replacement iPhone impressions 0

Posted by dburkes Wednesday, January 16, 2008 08:01:00

Now that I've lived with my replacement iPhone for half a day, I've got a few impressions of note:

First, the finish on the aluminum case (on the back of the phone) seems more tactile than on my previous phone. This could be just a new-versus-worn issue, but I don't recall the original one having quite the tack that this one has.

Second, this new one is much louder than the old one. This applies to both the speaker on the bottom of the phone (used for UI clicks, speakerphone, etc.), and the speaker at the top of the phone (the one that you listen to when you're on a phone call). I recall that a previous software update was supposed to increase the volume, which it did, but I'd say it's pretty clear that they've made some hardware changes to that same end.

The Apple Service Experience 1

Posted by dburkes Tuesday, January 15, 2008 20:38:00

A few days ago I noticed some spots on my iPhone's display. I tried wiping them off, but upon closer examination I could see that they were actually underneath the glass.

Today I went to Apple's website and made an appointment to visit the Genius Bar at the Apple Store that is five minutes from my house. My appointment was for 7:30pm.

I showed up around 7:25, and promptly at 7:30, they called my name. I showed the guy my phone and he confirmed that he could see the bubbles too. He took it in the back for a few minutes, then came out and said "I'm just going to replace the phone". At 7:45, I walked out with a new iPhone.

I came home, put the iPhone into the dock, and iTunes asked me if I wanted to restore the latest backup, or initialize this as a new phone. I chose to restore from backup. iTunes did its thing, and ten minutes later, I had all my data back inside the new iPhone. Bookmarks, contacts, calendar, everything. Even some new bookmarks that I had added to the Home screen (a feature only made available a few hours earlier by a software update) got restored correctly.

Now imagine what this experience might have been like if I had instead owned a Motorola phone, or a Nokia phone. Any other phone, really. Purchased from any other store.

Does anyone still not understand the reasoning behind this?